Everything you need to know about using the The Village at Whiskey Creek member portal.
To create a member account, click the Member Login button in the top navigation bar and then choose Register on the login page. You will be asked to provide:
After you submit the registration form, your account is created with a status of Pending. The HOA board administrator reviews all new registrations manually to confirm that the applicant is a current resident. You will receive an email notification at the address you registered with once your account has been approved and activated.
Click the Member Login button in the navigation bar at the top of any page. Enter your registered email address and password, then click Sign In. After a successful login you will be redirected to the Documents section of the portal. From there you can navigate to any section using the top navigation links.
Your login session persists for the duration of your browser session. To end your session manually, click Sign Out in the navigation bar.
If you have forgotten your password, click the Forgot your password? link on the login page. Enter the email address associated with your account and click Send Reset Link. You will receive an email containing a secure password reset link within a few minutes.
While your account is in a Pending state, you can log in but you will see a notice explaining that your account is awaiting approval. During this time, you will not have access to member-only content such as locked documents, the member directory, or the ability to submit requests.
If your registration has been pending for more than a few business days without a response, please reach out to the HOA board directly. The board contact information is listed in the footer of every page and on the Contact page.
Important community announcements from the board are displayed in a highlighted banner near the top of the home page. Announcements may include upcoming meetings, payment reminders, maintenance notices, and other time-sensitive information.
A sidebar panel on the home page shows a preview of the next few community events. Each entry shows the event name, date, and time. Click any event to be taken to the full Community Calendar, where you can view complete details for that event and browse all upcoming events for the month.
If no events are scheduled in the near future, the panel will indicate that there are no upcoming events.
The Quick Links cards at the bottom of the home page provide one-click access to the most commonly used sections of the portal:
The Community Calendar displays events in a familiar monthly grid view. Use the navigation controls at the top of the calendar to move between months:
Below the grid you will find a chronological list of events for the displayed month, which is useful on smaller screens where the grid may not show full event names.
Each event is color-coded by type so you can quickly identify what kind of activity is scheduled at a glance:
Click on any event — either directly on the calendar grid or in the event list below the calendar — to open a detail popup. The event detail popup shows:
Click anywhere outside the popup, or the close button, to dismiss it and return to the calendar.
The Documents page organizes all community files into categories. A category sidebar on the left side of the page lists all available categories. Click a category name to filter the document list to show only files within that category. Documents are displayed as cards showing the file name, a brief description, the upload date, and file type.
Click All Documents at the top of the sidebar to clear the category filter and view all available documents at once.
Each document is assigned an access level that determines who may view or download it. The following access levels are used throughout the portal:
How a document opens depends on its file format:
A Download button is available on the viewer for PDFs and images if you want to save a local copy.
A search bar at the top of the Documents page allows you to filter documents as you type. The search matches against document titles and descriptions. You can combine the search bar with the category filter to narrow results further — for example, searching for “2024” while the “Meeting Minutes” category is selected will show only meeting minutes from 2024.
The Resources page is a curated directory of external links that the board has assembled for the benefit of The Village at Whiskey Creek residents. These links include:
Resources are grouped by category, and each entry includes a title, a short description of what the link provides, and a Visit button that opens the resource in a new browser tab so you do not lose your place on the portal.
Some resources are designated as Members Only. These links are only visible and accessible when you are logged in with an active member account. If you are browsing as a guest, members-only resources will either not appear in the list or will display a lock indicator prompting you to log in.
Members-only resources typically include links with community-specific information such as vendor discount programs, internal portals for community services, or shared resources restricted to residents.
The Contact page presents four topic tiles to help route your message to the right area. Select the tile that best matches the nature of your inquiry:
Click the tile that applies to open the message form. You can change your selection at any time before submitting.
Type your message in the text area provided. Be as specific as possible, including relevant dates, addresses, or other details that will help the board respond efficiently. Messages may be up to 5,000 characters in length. A character counter below the text area shows how many characters you have used.
Your name, email address, and property address are displayed below the message field as sender information. These are read-only and are pulled from your member profile. The board will use this information to identify you and respond. If any of this information is incorrect, you can update it in My Profile.
You may attach supporting files to your message. To add attachments:
Attachment limits:
Once a file is added you will see it listed in the attachment preview area with its name and size. Click the × button next to any file to remove it before sending.
After you click Send Message, you will see an on-screen confirmation. Your contact request is saved to the portal and immediately visible in My Requests → Contact Requests. The board will review your message and respond as soon as possible, typically within one to two business days.
If you have enabled email notifications in your profile, you will receive an email when the board posts a reply to your request. You can also return to My Requests at any time to check for responses and continue the conversation.
The My Requests page is your central hub for tracking all of your active and past interactions with the board. You can reach it any time by clicking My Requests in the top navigation bar. All content on this page is personal to your account — no other member can see your requests.
The page is organized into three tabs:
This tab lists all of the Architectural Review Board requests you have ever submitted. Each row in the table shows:
Click any row to open the full request detail page. It shows the progress tracker, every status change, every message to and from the management team, and a record of any edits you have made. You can reply from the same page, and when the request is waiting on you, an Update Request button lets you change the details and attachments directly.
This tab shows your complete message history with the board. Each entry represents one conversation thread, showing the topic, the date you first submitted it, and the current status:
Click any thread to open it and read the full conversation. You can type a follow-up reply in the reply box at the bottom and optionally attach files. Your reply will notify the board and keep the thread open until marked resolved.
This tab lists all community newsletters that have been sent to your account. Each entry shows the newsletter title and the date it was sent. Click any newsletter to open and read the full formatted content directly in the portal.
If you prefer to receive newsletters by email as well as on the portal, enable Newsletter Emails in My Profile under Email Notifications. Turning this off does not remove newsletters from this tab — you can always read them here regardless of your email preferences.
Click your name in the navigation bar (or navigate to My Profile) to access your account settings. The profile page is divided into several sections:
The community member directory allows residents to find and connect with neighbors. On your profile, you control exactly how you appear in that directory:
You have individual control over two categories of email that the portal may send you:
Changes to notification preferences take effect immediately and apply only to your account.
To update your password, scroll to the Change Password section of your profile page. You will need to provide:
Passwords must be at least 8 characters long. For best security, use a mix of upper and lowercase letters, numbers, and symbols. After saving, you will remain logged in and your new password will be required on your next login.
The account information section of your profile displays key details about your account in a read-only format:
These fields cannot be changed directly from the profile page. If any of this information is incorrect — for example if you have moved within the community or your name has changed — contact the board using the Contact page and they will update your account accordingly.